We accept returns of unwashed, unused merchandise still in their original packaging for a full refund within 30 days.
Please contact us at firstname.lastname@example.org for exact mailing instructions. Repack the item securely along with the packing slip. Return the item via an insured carrier.
Damage or Loss
Very rare, but if there are missing boxes at delivery (see shipping notification) or any packaging is damaged, be assured we take care of shipper claims on your behalf, however a claim will not succeed unless you do the following:
• Note it clearly (or "subject to inspection") on the delivery receipt if you're present.
• Keep your copy of the delivery receipt
• Contact email@example.com within 24 hours
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging
In the even rarer chance that our awesome warehouse personnel miss an item within a box or if an item appears soiled or damaged. Please take pictures and get in touch within 15 days. At which time we will determine the most appropriate remedy. Noting that we stand behind our products.
Please contact us immediately if you would like to cancel or modify an order. If an order has been shipped, we cannot guarantee that the order can be canceled.
If we cannot cancel an order because it has already been shipped, then please see our return policy.